Programs & Services

Go to Outpatient Services

Outpatient Services

A vast, individualized programs based on information and experiences presented by the client. Services are provided to individuals, children, couples, and families who are experiencing a wide range of problems, including trauma, depression, anxiety or panic, stress, issues related to physical, sexual, or emotional abuse, relationship or family problems, grief and loss, issues related to transition, or exposure to domestic violence.

Go to Day Treatment

Day Treatment

Steps to Success Day Treatment: A culturally sensitive family systems approach to intensive mental health day treatment, utilizing children’s and families’ strengths to create sustainable change for resilient children.

Go to In-Home Services

In-Home Services

A strength-based, family-focused approach provides the foundation for all supportive interventions utilized by our in-home program.

Go to Birth to Three

Birth to Three

Bridges for Families Birth to Three is an early intervention program for infants and toddlers with developmental delays or disabilities and their families living within the Madison Metropolitan School District.

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About Us

A community-based non-profit serving and celebrating families since 1910
•Our Mission: Providing human services to instill hope and promote wellness in our community.

• Since 1910, Family Service Madison has been serving and celebrating families. As a nonprofit human service agency, we offer help to people of all income levels. This year, we will work with more than 5,000 families in our continued and dedicated efforts to support family life in Dane County, Wisconsin. As an extension of our mission to serve, we are now also offering help to other nonprofit agencies, forging partnerships and collaborations the help those agencies continue to provide for our community, even in a time of diminishing resources.

  • Average score (2019 calendar year)

  • Average score (2019 calendar year)

  • Average score (2019 calendar year)

  • Average score (2019 calendar year)

Meet our therapists!

Jamal Adams, MS, LPC-IT

Masters in Counseling Psychology from UW-Madison
I work with adolescents, children, families, and adults from a person centered and culturally sensitive approach. I work from a relational/attachment-based approach with the power of change stemming from our therapeutic relationship and the personal strengths of the individual.

Thomas Carroll, LPC NCC EMDR M.S.

Clinical mental health counseling with a specialization in children & adolescents, Marquette University, EMDR (Eye Movement Desensitization & Reprocessing)
I have experience in individual, family, & group therapy with children & teens. I use evidence based & trauma informed therapy. I use a variety of approaches, & I am trained in adoption competency. I have also worked with a wide range of mental health & behavioral concerns using a strength-based approach.

Greg Chism, MSW, LCSW

Director of Employee Assistance Program
I primarily provide short-term cognitive behavioral, solution focused therapy for individuals, and couples seeking assistance through their Employee Assistance Program. I specialize in mood disorders, anger management, relationship, grief/loss, and trauma.

Mark Cogdill, MS, LPC-IT

STS Team Leader and Counselor, MS – Professional Counseling, Concordia University
I’ve been working with youth & families since 2000 & have worked with families in 3 different states. I practice a solution-based, person-centered approach in counseling. As the Team Leader for STS, I practice a systems-based approach with those that are connected to our clients, with the goal of creating sustainable change.

Theresa Ditlow, LPC

MA-Clinical Psychology, IL School of Professional Psychology-Chicago Campus; Trained in TF-CBT (Trauma Focused-Cognitive Behavioral Therapy) and EMDR (Eye Movement Desensitization and Reprocessing)
I have experience providing evidence-based, trauma informed psychotherapy treatment in a variety of mental health settings. I work with children, adolescents, adults & families dealing with a variety of behavioral & mental health issues including mood and anxiety, trauma, life transitions, and grief.

Michelle Hemken, MS MFT

CCS Provider, EMDR, Prepare/Enrich Certified Facilitator
As a systemic therapist, I believe in the power of each person to understand and use the impact of their past, current and future relationships to illicit personal growth. I support individuals, couples and families, from all cultures and beliefs, through life transitions and mental health challenges.

Jennie McCann, MS, LPC

Psychotherapist, Trauma Services Coordinator Masters of Science in Guidance and Counseling, University of Wisconsin Whitewater Nationally Certified in TFCBT and Nationally Rostered in CPP
I’m honored to have worked in community mental health for over 20 years. I work with individuals, children, and families from a strength based, culturally sensitive, relational perspective. Some of my specialty areas include: trauma, attachment, adolescents, parenting, and Christian counseling.

Emily Natera, LPC

Working primarily with families in their home, I use a strengths-based approach, helping people recognize they have the ability to overcome the difficulties they are experiencing. I empower & educate parents to create safe & healthy home environments, & I also work with adults & children in group settings.

Jude Nichols, LPC

I have specialized in working with children & families at FSM since 1998. I believe psycho-education and supportive psychotherapy can enhance well-being. I approach each individual or family as unique & modify interventions based on their culture and life experience encouraging strength-based changes.

Natalie Thwing, LPC

I work with families in their homes supporting their growth and cohesion through improvement of relationships & communication. I have been with FSM since 2011 & worked with families & individuals in a variety of settings (outpatient, schools, & day treatment) 8 years prior to working at FSM.

Teri Varney, LCSW

Licensed Clinical Social Worker & Counselor
I work with individual adults, couples, and families to find their strengths, change negative patterns, & create peace and safety in relationships. I also work with clients to uncover & face those obstacles, changing and molding them into growth opportunities.

What clients are saying about FSM

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Latest News

FSM is now accepting new clients for our outpatient program; services will be delivered using telehealth. If you're interested in exploring this option call Jamal at 608-316-1180 or email at If you're new to virtual visiting we will help you through the process. If you're unsure, we encourage you to try a couple of appointments.