Frequently asked questions

faqs

Q: Are you accepting new clients?
A: We are able to schedule intake appointments for all our services. Please call the main line at 252-1320 to schedule with the operator.

Q: Do you accept my insurance?
A: We accept many private insurances, as well as Medicaid and Medicare. For specific insurance questions, call our billing department at 252-1323 M – F, 8AM – 4PM.

Q: There is a change in my insurance or income, who do I speak to?
A: Call our billing department at 252-1323 Monday through Friday, 8AM —  4PM.

Q: Do you offer psychiatry?
A: We do not currently have a psychiatrist on staff and are unable to write prescriptions.

Q: I’m being referred for a service, to whom do I speak?
A: Call our main line at 252-1320 and speak to the operator for scheduling an intake appointment.

Q: What is your late cancellation policy?
A: We require 24-hour notice for any cancelled appointments. Please call the main line to cancel and reschedule. Appointments cancelled less than 24 hours in advance are subject to a $30 fee.

Q: I’m running late for my appointment, to whom do I speak?
A: Call the main line 252-1320 to speak to the operator and leave a message if no one is available. In general, clients who are more than 10 minutes late are unable to be seen that day and should reschedule with the front desk.

Q: When do groups meet?
A: This varies depending on the program. Call our main line 252-1320 to speak to the operator for specific days and times.

Q: What is your policy on closing for winter weather?
A: To find out if we are closed, you need to call the main line at 252-1320. Hit “0” for the operator and listen to the voicemail message on the operator’s voicemail. If we are closed, it will be indicated in this message.