If you've got questions, let us know!
Take a look at the frequently asked questions below, and if you can't find your answer you can always reach us by calling 608-252-1320 or by emailing us at firstname.lastname@example.org. Our Front Desk will be happy to give you more information!
Frequently Asked Questions
- Are you offering Telehealth video sessions?
Yes! We are currently offering Telehealth appointments for all of our programs. Click here for more information!
- Are you accepting new clients?
Yes! We are able to schedule intake appointments for new clients for all of our services. Please call the main line at 608-252-1320 to schedule with the front desk.
- Do you accept my insurance?
We accept many insurance plans as well as Medicaid and Medicare. For specific insurance questions, please call our Billing Department at 608-252-1323 to discuss your specific insurance plan.
- There is a change in my insurance and/or income. Who can I talk to?
You can call our Billing Department at 608-316-1145.
- Do you offer psychiatry services?
We do not currently have a psychiatrist on staff and are unable to write prescriptions.
- I'm being referred for a service. Who can I talk to?
Call our main line at 608-252-1320 and speak to the Front Desk to schedule an intake appointment.
- What is your late cancellation policy?
We require 24-hour notice for any cancelled appointments. Please call the main line to cancel and/or reschedule. Appointments cancelled with less than 24-hour notice are subject to a $30.00 fee.
- I'm running late for my appointment. Who should I call?
No problem - just call the main line at 608-252-1320 to speak to the Front Desk, or if no one is available, you are able to leave a message. In general, clients who are more than 10 minutes late are unable to be seen that day and should reschedule with the Front Desk.
- When do groups meet?
Times and days of groups vary depending on the program. You can call our main line at 608-252-1320 to speak to the Front Desk for specific days and times.
- What is your policy on closing for winter weather?
To find out if we are closed, you can call the main line at 608-252-1320 and listen to the voice message. If we are closed, it will be indicated in this message. You can also always check our Facebook page.